With our Adelaide Computer & IT maintenance plan detailed below, you get value for money that traditional tech support companies can not possibly match.
Because the responsibility of your computer maintenance rests on our shoulders rather than yours, we are motivated to ensure your computer network is maintained at the highest level.
Unlike most Adelaide computer companies, we are not rewarded when something breaks.
In todays economy costs need to be reduced, and they need to be predictable. By outsourcing your business computer & technical support, you reduce business computer costs while increasing service levels and bringing predictability to your IT Budget.
From 5 or 500 PCs, your business will benefit from our local Adelaide, computer support agreements. Whether you are looking for better service levels in your business tech support, reliability in your existing business computer network or looking to capitalise on the staggering cost benefits of server virtualisation, we are the solution to your computer service problem.
Take the first step in solving your IT technical support problems by calling us on 08 8377 7601, filling out the contact form to the left or clicking the button below:
What Separates Us From The Crowd?
DOCUMENTATION - We extensively document your environment ensuring that no one individual holds the keys to the heart of your business. If it moves, we document it.
SOPHISTICATION - Using cutting edge technology to automate many of the common computer support tasks allows us to provide superior service, more reliably and in shorter time frames.
AGILITY - Leveraging technology to remain small enough to move fast when required and still remain a personalised service, yet able to surpass service levels of the largest Adelaide Computer companies.
SERVICE LEVEL AGREEMENTS - No longer the domain of IBM or EDS, we provide service level agreements that are measured and reported on so that you remain fully aware that you are getting exactly what you pay for.
Your Complete Business Systems Offering
Is Your Computer Department Overworked?
Its hard finding talented tech support people, its even harder to hold onto them. Smart workers in the Adelaide computer industry need to remain challenged. They love getting their teeth into big projects and the feeling of completing a successful tech support project. These hard working high flyers tire very quickly when Peggy down on reception needs help opening outlook for the 3rd time this month. Quite often businesses expect their technical & computer personnel to operate effectively at both the high and the low level especially if there is only one or two staff members. This can have a demoralising effect over time and is a contributing factor to good IT & computer personel leaving.
This causes turmoil in organisations because of the long lead time between hiring computer support staff andthem becoming effective.
The other problem is that its just not cost effective in the long run. Talented computer & IT staff with extensive experience are commanding salaries of 80K and above, do you really want them to be working on low level technical support?
Our solution is unique and is not offered by any other Adelaide company. The benefits are:
Retain high performing tech support staff for longer
Incredibly cost effective
Improve general staff satisfaction
Seamless scalable support during leave periods
Compliment existing technical support skillset
Adelaide Computer Company - Linkstream
Automates handoff between internal & outsourced technical support
Allows transparent backfilling of technical support personnel during times of manpower shortage.
Allows automated hand-off of low level tech support calls & repetitive tasks to our IT support desk
Increases morale and likelihood of retaining your existing highly skilled tech support staff.
Allows internal technical support to focus on high value business projects.
Systemised documentation, knowledge base & time sheet entry systems.
Adelaide Computer Company - Linkstream will keep your staff happy with decreased I.T resolution times, keep IT staff happy because they do not have to worry about the mundane day to day frustrations of low level technical support & keep management happy with increased efficiency and accountability.
